We also collect information that you provide to us voluntarily. We collect personal information from you when you request a catalog, request a quote, open an account, place an order, respond to a survey, fill out a form, sign up to receive newsletters, advisories, announcements and invitations and contact us by phone, email or through Live Chat. To set up an account or request a catalog, we require first and last name, company name, email, business address and shipping address. A phone number is optional. To purchase products, we will also require payment card information. To request a quote, we require your first and last name, company name and email.
If you use the Live Chat function or call us, such conversations may be recorded.
We use the data we collect:
The Company is a provider of services headquartered in the United States, and as such may need to share information with internal personnel and our affiliates located in different geographic locations in order to perform our services. We may also share your personal data to third parties (within or outside your country of residence) who perform services on our behalf, including without limitation our service providers, credit card processor, technology providers and professional advisors.
We may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Sites, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our or our affiliates’ rights or property, or the rights or property of visitors to or users of the Sites. We reserve the right at all times to disclose any information that we deem necessary to comply with any applicable law, regulation, legal process or governmental request. We also may disclose your information when we determine that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.
Your information may be transferred to another company (within or outside your country of residence) in connection with a merger or in the event that our business is acquired in whole or part by another company.
We may share aggregated and de-identified information with third parties (within or outside your country of residence) for analytical, research or other similar purposes.
We rely on the following legal grounds to process your personal information:
Performance of a Contract. We may need to collect and use your personal information to enter into a contract with you and to perform services and deliver products that you request.
Compliance with Legal Obligations. We may use your personal information as necessary to comply with our legal obligations.
We retain the personal data we collect for so long as reasonably necessary to fulfill the purposes for which the data was collected and to perform our contractual and legal obligations. Notwithstanding the generality of the foregoing, we store email addresses until the user requests to be unsubscribed or removes themselves through any self-service tools offered to the user.
We take reasonable administrative, physical and technical precautions to protect your personal data and communications between us. Our Sites are equipped with Secure Sockets Layer (SSL) technology. SSL protocol is the industry-standard to enable encrypted, authenticated communications across the Internet. SSL uses public key encryption mechanisms, one of the strongest encryption methods available to protect data sent over the Internet. Customer information sent is not discernible to anyone except the recipient. Browsers that support the SSL encryption technology are called secure browsers. Online orders must be placed from a secure browser. Most current browsers are secure, such as Google Chrome, Mozilla Firefox, Internet Explorer, and Apple Safari. Your browser will automatically enter the secure mode when you make purchases. If you do not have a secure browser and would like to place orders, please contact our Sales department for assistance.
Additionally, we use Secure Sockets Layer (SSL) software, the industry-standard Internet security protocol, to secure your credit card information. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as it’s transferred over the Internet. We do not retain credit card information in our systems.
No Internet or e-mail transmission is ever fully secure or error free, however. We therefore cannot guarantee absolute security of your data, and we are not responsible for processes and networks that we do not control. Users assume the risk of security breaches and the consequences resulting from them. Please be careful in deciding what information you send to us via email or over the Internet.